Support — Ankaa

Contact support

We aim to respond within a few business days for ordinary account and product questions. Privacy and deletion requests may take longer when identity verification is required. Response timing is a good-faith goal, not a contractual guarantee.

Privacy and data requests

For privacy questions, data-rights requests, and related inquiries, email kilicahmett99@gmail.com and include enough detail for us to locate your account (without sending passwords or unnecessary sensitive content).

Account deletion

Open Ankaa and Sign in with Apple (permanent accounts).
Go to Settings.
Choose Delete account / account removal and confirm.

When backend deletion is available, this removes associated server-side account data described in the in-app confirmation (which may include chats, saved Memory synced to the account, birth data, and profile for that account).

Guest / anonymous sessions are not permanent accounts. Uninstalling the app removes local guest data on that device; there is no separate permanent guest-account deletion flow comparable to Apple account deletion.

This release does not offer App Store subscriptions. If paid subscriptions are offered in a future version, deleting your Ankaa account would not automatically cancel an App Store subscription — manage those in Apple ID settings.

If in-app deletion is unavailable, email kilicahmett99@gmail.com with subject “Ankaa account deletion request” from the email associated with your Apple Sign-In (or Apple Hide My Email relay).

Sign-in troubleshooting

Confirm you are online and can reach the internet.
For Apple Sign-In: use a device signed into iCloud, and retry after restarting the app.
You can also choose Continue without an account for basic guest chat.
If sign-in still fails, email support with your device model and iOS version (do not send passwords).

Chat troubleshooting

Chat requires a connected Ankaa backend and may fail when the network or AI provider is unavailable — try again later.
If a message appears stuck, wait briefly, then send again; duplicate replies should not accumulate for the same retry.
Guest chat may be rate-limited to protect the service from abuse.
Astrology / Memory / birth features require a signed-in Apple account when those features are enforced as account-only.

Current release notes

Ankaa is free in this release — no In-App Purchases or subscriptions.
Basic guest chat is available without creating an account.
Astrology features are optional and stay honest when chart data is unverified or unavailable — Ankaa does not invent planetary positions.
Memory is optional saved context you control — not a hidden transcript of every message.

Response expectations

Ordinary support: we aim to reply within a few business days.
Account deletion / privacy: we aim to acknowledge within a few business days; completion timing depends on verification and backend processing.
We do not provide emergency, medical, or crisis support via email.

Founder / Contact

Founder: Ahmet Kılıç
Product: Ankaa
Email: kilicahmett99@gmail.com

Use this address for partnerships, investment or sponsorship interest, professional opportunities, and press or collaboration requests.